Privacy Policy

Effective Date: [Insert Date]

Last Updated: [Insert Date]

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1. Introduction

This Privacy Policy outlines how [Your Name] (“we”, “our”, or “us”), a mental health counsellor operating in Australia, collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are committed to safeguarding your privacy and ensuring the confidentiality of your personal and health information.

2. What Information We Collect

We may collect the following types of personal information:

• Identity information (e.g. full name, date of birth, gender)

• Contact details (e.g. email address, phone number, postal address)

• Health information (e.g. details about health concerns, session notes)

• Payment and billing information

• Website usage data (e.g. cookies, IP address, browser type)

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3. How We Collect Information

We collect information directly from you when you:

• Book or attend a counselling session

• Complete forms on our website

• Contact us by phone, email, or via our website

• Subscribe to a newsletter or submit an enquiry

• Use our website (automated data collection via cookies or analytics)

4. Why We Collect Personal Information

We collect and use your personal information to:

• Provide counselling and related services

• Communicate with you about appointments and follow-up care

• Maintain accurate client records and case notes

• Comply with legal and ethical obligations

• Improve our website and services

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5. How We Store and Protect Your Information

We store personal information in secure paper and/or electronic files. We take reasonable steps to:

• Protect it from misuse, interference, loss, unauthorised access, modification, or disclosure

• Restrict access to authorised personnel only

• Securely destroy or de-identify information that is no longer needed

6. Disclosure of Personal Information

We will not disclose your personal information without your consent unless:

• Required or authorised by law (e.g. to prevent harm, comply with a subpoena)

• It is necessary to lessen or prevent a serious threat to life, health or safety

• We refer you to or liaise with another health professional (with your consent)

7. Access to and Correction of Your Information

You have the right to:

• Request access to personal information we hold about you

• Request corrections to ensure accuracy

To do this, contact us at the details below. We may require identification and may charge a reasonable fee for access in some cases.

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8. Website Cookies and Analytics

Our website may use cookies and third-party analytics tools (e.g. Google Analytics) to collect anonymous usage data. This helps us improve user experience but does not personally identify you.

You can disable cookies through your browser settings if preferred.

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9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

10. Contact Us

For any privacy-related questions, requests, or complaints, please email hello@robmcclintock.com.au.

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We aim to respond within 30 days. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date.

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