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Terms & conditions

Terms & Conditions Effective Date: [Insert Date] Last Updated: [Insert Date] ⸻ 1. Scope of Services We provide professional mental health counselling services, including individual therapy, relationship counselling, and wellbeing support. These sessions are available in-person or via telehealth (video or phone). Our services are not a substitute for medical or psychiatric care, and we do not prescribe medication or offer emergency mental health services. Services are provided in accordance with Australian law, including the Privacy Act 1988 (Cth) and the Australian Consumer Law. ⸻ 2. Eligibility To use our services, you must: •Be 18 years or older (or have parental/guardian consent) •Be located in Australia (for telehealth) •Attend sessions voluntarily and participate respectfully •Be sober and not under the influence of substances during sessions We do not provide court-mandated services or crisis support. If you’re in danger or need urgent mental health support, call 000 or contact Lifeline at 13 11 14. ⸻ 3. Appointments & Fees •Appointments are by booking only via phone, email, or online. •Fees are payable at the time of booking or immediately after the session. •Accepted payment methods include [e.g. bank transfer, credit card, PayPal]. •A 24-hour cancellation policy applies. Late cancellations or no-shows may incur the full session fee. •Refunds will be provided only as required under Australian Consumer Law. ⸻ 4. Confidentiality & Privacy •Your personal information and session content are kept strictly confidential. •Information is only disclosed: •With your written consent •If required by law (e.g. court orders, mandatory reporting) •To prevent a serious risk to you or others •We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. For more, see our [Privacy Policy]. ⸻ 5. Disclaimers •This website and our services do not provide medical or legal advice. •Counselling results may vary — we do not guarantee specific outcomes. •We are not responsible for the content of external websites linked from this site. •We do not provide emergency services. For crisis support, contact 000 or Lifeline (13 11 14). ⸻ 6. Limitation of Liability •We comply with the Australian Consumer Law. •Nothing in these Terms excludes your rights under law. •To the fullest extent allowed by law, we are not liable for: •Indirect or consequential losses •Website or service outages •Damages caused by reliance on content from this site ⸻ 7. Intellectual Property All content on this website — including text, graphics, images, logos and layout — is owned or licensed by [Your Name or Business Name]. You may not copy, reproduce, or distribute this content without written permission. All rights reserved. ⸻ 8. Contact Us If you have questions about these Terms or our services, please contact: [Your Practice Name] Email: [your@email.com] Phone: [Your Phone Number] Address: [Your Business Address] ⸻ 9. Changes to These Terms We may update these Terms from time to time. Changes will be posted here with an updated effective date. Continued use of our website or services after changes are posted indicates your agreement to the updated Terms.

Terms & Conditions - the basics

Having said that, Terms and Conditions (“T&C”) are a set of legally binding terms defined by you, as the owner of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the legal relationship between the site visitors and you as the website owner. 
 
T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).     
 
T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.

What to include in the T&C document

Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more. 
 
To learn more about this, check out our article “Creating a Terms and Conditions Policy”.

Contact

hello@robmcclintock.com.au
+61 405 559 532

Newcastle, NSW, Australia
 

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Indigenous Acknowledgement: I acknowledge and pay my respects to the Traditional Custodians of the land on which I work — the Awabakal people — and to the Custodians of all the lands where this content is read or shared. I honour the Elders past and present, the Ancestors, and the old people of every Nation across this continent and its islands. I also acknowledge the beings, seen and unseen, who continue to uphold the Lore of the Land.

 

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